Customer Service Issues Within Cricket - 2343 Words

Lead effective workplace relationships Assessment Task 2: Project Part A Agenda To: info@Cricketequip.com.au; sale@Cricketequip.com.au; customerservice@Cricketequip.com.au; From: MarketingDept@Cricketequip.com.au; Subject: Recent customer service issues within Cricket Equip Date: 21/10/15 Meeting topics to be discussed: 1. Meeting introduction and welcome. 9.00 am – 9.10 am 2. Current customer service issues within Cricket Equip. 9.10 am – 9.45 am 3. Cricket Equip’s customer service standards and requirements. 9.45 am – 10.00 am 4. Recommendations for customer service improvement. 10.00 am – 10.30 am 5. Staff feedback on how customer service can be improved. 10.30 am – 11.00 am 6. Staff training needs of customer service. 11.00 am –†¦show more content†¦You should explore at least one external opportunity and construct an email that you might send to an external training provider seeking information about the training. Your email must be written clearly and respectfully. Include a copy of the email as an appendix to the one page report as indicated below. Range of opportunities for staff training Explanation Career planning The activities we need to take in order to achieve our career goal. This includes: knowing our interests and abilities, and exploring learning options and actions plan to achieve our career goals. Accredited and non-accredited training We can be provided either recognized qualifications or specific needs by attending these training. Buddy systems This is where individuals are paired and one would take responsibility for the welfare and safety. Buddy systems would help to promote friendship and support between peers. Coaching This is where people can be trained or supported to achieve a specific goal. Counselling People can get advice, opinion and instruction directly. Mentoring Learners/ Employees will be trained and supported by a senior or experience individuals, who may be counselors or advisors. On or off-the-job training and development This type of training is provided away from workplace in order to minimize distractions and encourage trainees to pay full attention. It includes lectures, case studies and simulation†¦ An email to theShow MoreRelatedRecent Customer Service Issues Within Cricket1179 Words   |  5 PagesSubject: Recent customer service issues within Cricket Equip Date: 18/05/2016 Meeting topics to be discussed: 1. Meeting introduction and welcome. 8Am – 8:10am 2. Current customer service issues within Cricket Equip. 8:10am – 8:50am 3. Cricket Equip’s customer service standards and requirements. 8:50Am – 9:30am 4. Recommendations for customer service improvement. 9:30am – 9:55am 5. Staff feedback on how customer service can be improved. 10Am – 10:20am 6. 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